Refund policy

Refund and Cancellation Policy

We strive to offer our customers quality products, in sustainable packaging to minimise the impact on the environment.Owing to sustainable Glass packaging and the perishable & consumable nature of our product, we do not accept Return of products.

Once an order is confirmed and shipped,  PUVINA FOOD and SPICES (OPC) Pvt Ltd  - "Harvest Stories" will not accept cancellation, return or refund requests. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties. 

 In case of Damaged product 

  • PUVINA FOOD and SPICES (OPC) Pvt Ltd  needs to be notified of damaged product within 24 hrs from delivery date via email to care@harveststoriesindia.com , or WhatsApp us on +91 8899797876.
  • In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent. 
  • In case of multiple item shipments, only the affected product can be returned and replaced.
  • We will be happy to re-send and replace the product(s) promptly  and we will work with you on providing an amicable solution.
  • The tags and the packaging of the product are also to be kept intact and untampered by the User.
  • Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

In case of Missing product

  • PUVINA FOOD and SPICES (OPC) Pvt Ltd  needs to be notified of missing product within 24 hrs from delivery date via email to care@harveststoriesindia.com  or  WhatsApp us on +91 8899797876.
  • In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent. 
  • We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product
  • Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

In case of spoiled product

  • PUVINA FOOD and SPICES (OPC) Pvt Ltd  needs to be notified of spoilage of product within 24 hrs from delivery date via email to care@harveststoriesindia.com  or WhatsApp us on +91 8899797876.
  • In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared 
  • We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained
  • We will work with you on providing an amicable solution. 
  • The tags and the packaging of the product are also to be kept intact and untampered by the User.
  • Product will be replaced after due investigation and diligence and we assure a fair outcome at all times. 
  • Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter

In case of sale Item (if Applicable) 

  • Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit/credit card or original method of payment, within 7 to 10 business days.
  • If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.

Shipping

  • To return your product, you should mail your product to: PUVINA FOOD AND SPICES (OPC) PRIVATE LIMITED, PLOT NO 126, LANE NO 9, SIDCO Industrial Area, Ghatti, Kathua, J&K- 184143.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are shipping an item over Rs.1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.


Our Customer Care Team will review your request and revert with an appropriate solution to your concern, within 3-4 working days (except Sundays & National Holidays). We may replace the damaged product, or refund your payment towards the damaged product, on a case-to-case basis, at our discretion. On approval, the refund shall be initiated within 7 to 10 business days from the date of reverse pickup.